Personal lines insurance has felt the greatest impact from digital technology over the past decade, and the journey has only started. On one hand, insurance carriers face increasing customer demands for fast, highly convenient, tailored, multi-channel services. On the other hand, product development cycles are long, margins are decreasing, adding pressure for automated fast-flow processes and a dynamic understanding of risk.
Based on our work with leading insurance carriers, we see the following key challenges which need to be addressed:
We break down silos, set the right incentives, reduce complexity, and build lean processes to deliver customer value.
We help our customers shift from to define effective operating models to reduce costs and to improve the experience of both clients and employees.
A siloed and technically focused workforce needs to transition to an interconnected, collaborative and customer– centric operating model.
Augmenting the workforce through intelligent automation and data-driven insights are key levers to improve the customer experience and improving the operational effectiveness.
We have developed our own solutions to help you drive automation and data-driven insights along your value chain.
Machine Learning is a very potent approach to solving tough problems covering areas such as smart automation and predictive complex forecasting. We offer consultancy service to help you build machine learning capabilities. Additionally, our suite of machine learning products helps you to accelerate your adoption journey.
We shape your Machine Learning vision and identify opportunities along your value chain as input for your transformation roadmap. Our focus lies on improving your customer focus and operational excellence. Additionally, we help you explore disruptive new products and services.
Our product line includes cutting-edge data analytics and machine learning solutions to help our customers automate unstructured data extraction and take the right decisions.